Learn about the “Every Page Is Page One” approach to planning, creating, managing, and organizing topic-based documentation and how it can be implemented with SuiteShare.
Presenters: Mark Baker, Principal Consultant, Analecta Communications and Joe Gelb, President, Suite Solutions
The Internet has changed how your customers view and use content. If your content is not easy to find and immediately helpful, readers will move on almost at once. Every page must be Page One when it comes to delivering the right content at the right time. For technical communicators, this environment presents a unique challenge: How do you cover a large and complex product using only topics, and how do you enable your readers to find and navigate topic-based content effectively?
Joe Gelb of Suite Solutions shows you how to join the silos, not break them. Create a living knowledge foundation that communicates with existing systems.
More and more, content strategists in organizations want to break the information silos that each content-producing team has created. But when they try, they need to combat technical difficulties, workflow disruption, and political stumbling-blocks. Each team is more comfortable using its own customized technology and workflow. Joe Gelb, President of Suite Solutions, shows you how to join the silos, not break them. A living knowledge foundation that communicates with existing systems provides easy information access to both content creators and content consumers without wresting control from the owners. With this knowledge foundation you can provide a single point of entry for finding content, regardless of where in the organization this content has been created.