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Tech Support

Reduce service calls and support costs with a single knowledge portal

With SuiteShare, your customers can access your enterprise content from any device with multi-channel and multilingual support. Your technical support team will stay informed with the information they need, wherever they are.

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Quick Access to Content

SuiteShare gives your customers and your tech support team quick, easy access to many types of content in one portal:

  • Technical documentation400_F_48704611_BriiMbQ3OoKztJiDeVdkvPIpiydMLapN
  • Training
  • Videos
  • Data sheets
  • Support articles
  • Marketing content

This information can be drawn from different repositories within the organization.

SuiteShare provides easy drill-down functionality so that your customer or team member can easily find the information they need on the product they are interested in.

Filter Content by Role

400_F_50179044_lruzWb6viFoAdHOLXnjC9HBF41LUm5jOYour support team includes different technical levels and product groups. Give the different members of your team personalized views of your help system that contain only the information relevant to them.

 

Stay Up-to-Date Wherever You Are

With SuiteShare’s MyDocs feature, your customers or tech support representatives http://www.dreamstime.com/royalty-free-stock-photos-electrical-engineer-tablet-pc-outdoor-image37115718can assemble their own collection of relevant content on demand. This collection can be published on the fly to PDF and ePub for offline mobile access. Any updates in the collection are automatically downloaded to the mobile device. Your technical representatives in the field will have the most updated technical documentation at their fingertips, even when they are offline.

Easily Create Content from the Field

SuiteShare incluengineer-using-smart-phone-construction-worker-cell-three-quarter-length-studio-shot-isolated-white-36592448des an online authoring interface that makes it easy for your technical support representatives to update your knowledge base with their own fixes and tips. These updates from the field are then available and easy to find by other support people who encounter the same problem.

 

Integrated with Salesforce and Other CRM Solutions

If you are using Salesforce or another CRM solutions for service calls, SuiteShare will be a smooth addition to your company’s workflow. SuiteShare’s knowledge platform easily integrates with your content management system and CRM Solutions, including Salesforce.

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